No matter how many times I flagged it as ‘not junk’, it would continue to go there. The email that I get that notifies me a new email is ready to go out to everyone would always go to my own junk folder. Include: -all Adding Other RecordsĪnother problem I had been having was with my marketing emails, which send out emails to a subscription list each time I publish a new blog post (much like this blog will do). So, I adjusted the SPF record to include it, like this:
If you have a strict SPF record, which ends in -all, you’ll need to explicitly add FreeAgent to the list of trusted senders by adding this text to your existing SPF record: include:
OUTLOOK EMAIL KEEPS GOING TO JUNK MAIL SOFTWARE
However, -all is used as an enforcement rule at the end, indicating a hardĬan read more information about how Microsoft handle things here.Īfter finding out from a client that an invoice had gone to junk, I started looking into the accounting software I use and looking at their information about SPF records. Using the Wizard in O365 Admin, this is the SPF record that will be added for If we use Office 365 as an example, if you link your domain In GoDaddy, it’s the to identify the host. For the host, you might need to specify yourĭomain directly, so check with your host provider first. If not, check with your websiteĪdministrator and have them confirm what’s set up for your domain. Sorting Out Your SPF Recordįirst things first, only do this if you are comfortable with Message, a server can determine it’s legitimate. ByĪdding a DKIM digital secured encrypted signature to the header of each The received email was sent and authorised by the owner of the domain. This also gives information to the receiver, giving the ability to check that Without this information, your emails are at the mercy of any spam policy configured on each destination server, leaving it up to fate what happens to them.Īnother record that can be created is a DKIM (Domain Keys Identified Mail) record. This record determines if a sender is permitted to send on behalf of a domain. An SPF TXT record is set up in DNS for a domain. This is where the aforementioned SPF comes in. So how do we tell those destination email systems that it’s OK that an email was sent from Office 365, FreeAgent or ConvertKit because it was sent from me? I need them to know that it’s OK to get emails from those places using my domain. If I received a letter from my friend who lives in the next city in England, but the postmark was from somewhere in Canada, and I know she hasn’t been there, I would think it was suspicious. My brother gave a great analogy to understand how the destination email systems view emails received. I also send invoices out via FreeAgent and send marketing emails from ConvertKit. I send emails out of Office 365 for the most part. If I was just sending emails direct out of GoDaddy, life would be great, and everything would likely always end up reaching the recipients each time. One of my brothers ( Dan Rumney) has a ton of experience with web hosting and domain management, so I sent him a panicked stressed message… HELP ME! ? How Emails WorkĪ domain is hosted somewhere, in my case, it’s with GoDaddy. I was also aware that there were other things that could cause issues but wasn’t sure what to do to fix things. I had heard of SPF, a Sender Policy Framework, which is used to help prevent others from sending out messages from your domain but hadn’t delved into it too much. Once, and I could blame it on them perhaps, but 4 or 5 times and I started to worry. A few too many times I was told ‘oh I didn’t get your email’, and some were clients which wasn’t good at all. What about the times your emails are not received? How do you know? What if it’s only once every so often? I recently started to suspect there was an issue with my emails not always making it. Every so often you might get some kind of notification if the recipient’s email address is wrong, or no longer exists… but then that’s an issue on their side.
We send out emails and assume they get to their desired destination.
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